Refund policy
REFUND
On all Monellies products we offer a 66-day Satisfaction or Money Back Guarantee. If you are not completely satisfied, you can return the product and be refunded.
However, to ensure fairness and protect the quality of our items, the return will only be accepted if the product:
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is returned intact, without signs of wear, scratches or damage;
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is accompanied by the original packaging, if possible;
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is shipped back within 66 days from the delivery date.
We reserve the right to refuse the return in case of obvious misuse, tampering, or conditions not compliant with the above. Each request will be evaluated by our team and you will receive the outcome within a few working days.
For any product received damaged or defective upon arrival, we invite you to contact us promptly by sending a photo explaining the problem: in these cases, we will provide a refund or a new free shipment.
HOW TO REQUEST A REFUND?
Simply fill out our contact form or send us an email at info@monellies.com with the order number. Once received and verified that the product has not been worn, we will open the refund process.
RETURN SHIPPING
The shipment of the item to be returned and the related costs are the responsibility of the customer.
WHAT IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received defective, incorrect and/or damaged goods, contact us within 15 days of receiving the order. Remember to include the order number, photographs of the item, and all references related to the receipt of the package and, in accordance with our money-back guarantee, we will do our best to resolve the issue as soon as possible!
HOW CAN I MODIFY OR CANCEL MY ORDER?
Please contact us as soon as possible if you wish to modify or cancel the order at info@monellies.com. Remember to include the order number and the modification and/or cancellation you wish to make, you will receive confirmation of the operation. Orders already packed or shipped cannot be modified or canceled.
Thank you for your cooperation!