Politique de confidentialité
Last updated: October 19, 2025
This Privacy Policy describes how Monellies (the "Site", "we", "us" or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.monellies.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, also to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other measures required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as indicated below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information we collect directly from you
Information you send us directly through our Services may include:
- Contact details including name, address, phone number, and email.
- Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including username, password, security questions, and other information used for account security purposes.
- Customer support information including information you choose to include in communications with us, for example, when you send a message through the Services.
Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including sellers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and our Services, such as Shopify.
- Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payment in order to fulfill your orders and provide you with the products or services you requested in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the following section, Third-party websites and links.
How we use your personal information
- Provision of products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Notice.
- Marketing and advertising We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly advise you not to share your username, password, or other login details with anyone else. If you believe your account has been compromised, contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
- Communication with you and service improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide you with effective services, and maintain our business relationship with you under Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in relation to managing our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to manage and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services to malfunction or be unavailable, including some general features and functionalities. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How we disclose your personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate interests, and other reasons subject to this Privacy Policy. Such circumstances may include:
- with vendors or other third parties performing services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy policies.
- When you indicate, request, or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through the use of social media widgets or login credential integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a commercial transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
the following categories of personal data and sensitive personal data about users for the purposes set forth above in “How we collect and use your personal information” and “How we disclose personal information”:
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information provided in public or semi-public places, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limitations regarding their use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as defined by those terms in applicable law) personal information of individuals under the age of 16.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, all information you send us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information to us.
How long we keep your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.
- Right to Access/Know: you may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Deletion: you may have the right to request the deletion of personal information we hold about you.
- Right to Rectification: you may have the right to ask us to correct inaccurate personal information we hold about you.
- Right to Portability: you may have the right to receive a copy of the personal information we hold about you and to request its transfer to third parties, under certain circumstances and with certain exceptions.
- Right to explicitly opt out of sale, sharing, or targeted advertising: you may have the right to ask us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control explicit opt-out signal enabled, depending on where you are located, we will automatically treat it as an explicit opt-out request for the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of Processing: you may have the right to ask us to stop or limit our processing of personal data.
- Withdrawal of Consent: where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: you may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our denial.
- Communication Preferences Management: we may send you promotional emails and you can choose to stop receiving them at any time using the unsubscribe option shown in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we handle your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below or by submitting your complaint to the local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International users
Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal data is also processed by staff and service providers and third-party partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the UK competent authority, as applicable, unless the data transfer is to a country determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Notice, or if you wish to exercise any of your rights, please email us at info@monellies.com.
For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the controllers of personal data.